We compared TeamViewer and TeamViewer Tensor based on our user's reviews in several parameters.
TeamViewer is praised for its ease of use and reliable remote access, while suggestions for improvement highlight the need for enhanced performance and interface simplicity. In comparison, TeamViewer Tensor offers efficient remote access and collaboration capabilities, with mixed feedback on pricing and licensing. Users highlight the excellent customer support and significant ROI, but suggest improvements in interface usability and performance.
Features: The valuable features of TeamViewer include ease of use, reliable remote access, seamless screen sharing, efficient file transfer, and exceptional customer support. In comparison, TeamViewer Tensor offers efficient remote access, seamless collaboration, extensive device compatibility, reliable security measures, and excellent customer support.
Pricing and ROI: The setup cost for TeamViewer is reported to be relatively low, which is seen as a benefit. However, feedback on the setup cost for TeamViewer Tensor is mixed. Some users praised the ease of setup and the lack of significant costs, while others expressed concerns about the licensing process.It may not be straightforward or transparent., TeamViewer's ROI is reported as positive, with users highlighting seamless remote access and cost-effectiveness. TeamViewer Tensor provided a significant ROI, enhancing productivity, reducing travel expenses, and offering robust security measures.
Room for Improvement: TeamViewer has room for improvement in terms of speed, responsiveness, interface simplicity, audio and video quality, customer support, and advanced security features. On the other hand, TeamViewer Tensor needs enhancements in interface usability, performance, user-friendliness, speed, responsiveness, file transfers, and operating system compatibility.
Deployment and customer support: The reviews comparing TeamViewer to TeamViewer Tensor highlight that while some users of TeamViewer spent three months on deployment and an additional week on setup, others only needed a week for both deployment and setup. In contrast, TeamViewer Tensor users mentioned spending multiple months on deployment, along with an additional week for setup., TeamViewer's customer service has received positive remarks for both products. Users praise the helpfulness, promptness, and effectiveness of the assistance provided. The customer service experience is considered reliable and efficient for TeamViewer, while TeamViewer Tensor stands out for its exceptional support levels.
The summary above is based on 39 interviews we conducted recently with TeamViewer and TeamViewer Tensor users. To access the review's full transcripts, download our report.
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The product allows easy access to any system in case of any issues."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"It is fairly feature-rich and stable."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"The security could improve in TeamViewer."
"The product can sometimes crash."
"I don’t see any areas where improvement is needed."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. TeamViewer is rated 8.6, while TeamViewer Tensor is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". TeamViewer is most compared with Microsoft Remote Desktop Services, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex, whereas TeamViewer Tensor is most compared with TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our TeamViewer vs. TeamViewer Tensor report.
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