Global IT Systems Manager at a renewables & environment company with 1,001-5,000 employees
Real User
Top 20
Scales well, never fails, and simplifies the infrastructure
Pros and Cons
  • "Homogeneity is most valuable. The truth is that having everything in a single cluster helps a lot."
  • "Its price could be better."

What is our primary use case?

It is for virtualization. It is where all our servers run. It is for server storage.

By implementing VxRail, we wanted hyperconvergence. We wanted to have the entire infrastructure unified in a single system. We were also looking for power, speed, and computation.

How has it helped my organization?

VxRail has improved our organization a lot. It has greatly simplified the infrastructure. Previously, we had many more nodes. We had the network on the one hand, the storage on the other, and the computing on the other. VxRail has unified them and created a much more agile and easier management.

It has unified the cluster. We have managed to move all of them to a single one, so we have all the data in a microcluster. It works well.

VxRail has the ability to consolidate infrastructure from multiple locations, but currently, we have it at only one location.

In terms of energy consumption, I am not an expert in energy consumption, but it must be one of the least consuming ones. It seems good.

VxRail has helped to reduce unplanned production downtime. We never had a crash, and we never had a service stoppage. It has been 100% successful.

VxRail has had a lot of impact on the flexibility of our operations or business because it is very scalable. We have already grown twice in nodes. Instead of expanding a different infrastructure, what we do is add new nodes, and we manage to have a much more flexible cluster.

What is most valuable?

Homogeneity is most valuable. The truth is that having everything in a single cluster helps a lot.

What needs improvement?

Its price could be better.

Buyer's Guide
VxRail
April 2024
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,765 professionals have used our research since 2012.

For how long have I used the solution?

I have been using VxRail for three and a half years.

What do I think about the stability of the solution?

The stability of VxRail is very good.

What do I think about the scalability of the solution?

It is very agile.

How are customer service and support?

Their support works very well. We have had problems with hard drives, and we have an NDA. They came and changed them perfectly and quickly. They take one business day.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used HPE SimpliVity, and it did not have a very good result, so we changed it for the better. There was a management issue, and it consumed almost 40% of the machine's resources. It is as if you buy a Ferrari and it already takes away 40% of your speed, whereas, with VxRail, you have 100% speed. We are very happy with it.

What was our ROI?

I do not have any return on investment in mind.

What's my experience with pricing, setup cost, and licensing?

It is very expensive.

Which other solutions did I evaluate?

We evaluated HPE SimpliVity, and we are left with VxRail.

We considered public cloud infrastructure before choosing VxRail, but due to costs, we decided to use VxRail. The latency is much lower. VxRail is faster in your CPD than in the cloud. It is less scalable because you have to buy nodes, which takes a while, whereas a cloud can keep growing according to the demand.

What other advice do I have?

It has not failed us, and we find it highly reliable. I would rate VxRail an eight out of ten.

Foreign Language:(Spanish)

Se adapta bien, nunca falla y simplifica la infraestructura

¿Durante cuánto tiempo utiliza Dell VxRail?

He estado usando VxRail durante tres años y medio.

¿Cuál es su principal caso de uso de esta solución? (Incluya detalles sobre su entorno).

Es para virtualización. Es donde funcionan todos nuestros servidores. Es para el almacenamiento del servidor.

Al implementar VxRail, queríamos hiperconvergencia. Queríamos tener toda la infraestructura unificada en un único sistema. También buscábamos potencia, velocidad y computación.

Comparta cómo Dell VxRail ha mejorado su organización. Si no fue así, explique por qué.

VxRail ha mejorado mucho nuestra organización. Ha simplificado enormemente la infraestructura. Anteriormente teníamos muchos más nodos. Teníamos la red por un lado, el almacenamiento por el otro y la informática por el otro. VxRail los ha unificado y creado una gestión mucho más ágil y sencilla.

VxRail ha unificado el clúster. Hemos conseguido moverlos todos a uno solo, por lo que tenemos todos los datos en un microcluster. Funciona bien.

VxRail tiene la capacidad de consolidar infraestructura desde múltiples ubicaciones, pero actualmente la tenemos en una sola ubicación.

En cuanto al consumo de energía, no soy un experto en consumo de energía, pero debe ser uno de los que menos consume. Me parece muy bueno.

VxRail ha ayudado a reducir el tiempo de inactividad de producción no planificado. Nunca tuvimos un accidente y nunca tuvimos una interrupción del servicio. Ha sido 100% exitoso.

VxRail ha tenido un gran impacto en la flexibilidad de nuestras operaciones o negocios porque es muy escalable. Ya hemos crecido dos veces en nodos. En lugar de ampliar una infraestructura diferente lo que hacemos es añadir nuevos nodos y conseguimos tener un cluster mucho más flexible.

¿Qué características le han parecido más valiosas y por qué?

La homogeneidad es lo más valioso. La verdad es que tener todo en un solo cluster ayuda mucho.

¿En qué áreas se podría mejorar Dell VxRail?

Su precio podría ser mejor.

¿Utilizó anteriormente una solución diferente? De ser así, ¿por qué la cambió?

Usamos HPE SimpliVity y no tuvo muy buen resultado, así que lo cambiamos para mejor. Hubo un problema de gestión que consumió casi el 40% de los recursos de la máquina. Es como si te compraras un Ferrari y te quitaran el 40% de velocidad, mientras que con VxRail tienes el 100% de velocidad. Estamos muy contentos con ello.

Antes de elegir, ¿evaluaste otras opciones? ¿De ser asi, cuales?

Evaluamos HPE SimpliVity y nos quedamos con VxRail.

Consideramos la infraestructura de nube pública antes de elegir VxRail, pero debido a los costos, decidimos usar VxRail. La latencia es mucho menor. VxRail es más rápido en su CPD que en la nube. Es menos escalable porque hay que comprar nodos, lo que lleva un tiempo, mientras que una nube puede seguir creciendo según la demanda.

¿Qué aconseja a otros sobre el costo de instalación, el precio y/o la licencia?

Es muy caro.

¿Cuáles son sus impresiones sobre la escalabilidad de esta solución?

Es muy ágil.

¿Cuáles son sus impresiones sobre la estabilidad de esta solución?

La estabilidad de VxRail es muy buena.

¿Has visto el ROI (Retorno de la Inversión)? En caso afirmativo, ¿de qué manera (es decir, métricas/puntos de datos)?

No tengo en mente ningún retorno de la inversión.

Cuéntanos tu experiencia con el servicio y soporte al cliente.

Su soporte funciona muy bien. Hemos tenido problemas con los discos duros y tenemos un NDA. Vinieron y me los cambiaron perfectamente. Tardaron un día laboral.

¿Cómo calificaría esta solución en una escala del 1 al 10 en cuanto a servicio y soporte?

9.

En una escala del 1 al 10 (1=peor, 10=mejor), ¿cómo calificaría Dell VxRail? Por favor explique por qué.

No nos ha fallado y nos parece muy fiable. Calificaría a VxRail con un ocho de diez.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Enrique-Rodriguez - PeerSpot reviewer
Lead Converged Infrastructure Engineer at a insurance company with 10,001+ employees
Real User
The life cycle management helps with sustainability in deploying and managing the environment
Pros and Cons
    • "What I find very valuable is VxRail's life cycle management. The life cycle management takes care of everything from firmware to the actual upgrading of the hypervisor and keeps everything up to level."
    • "They need to keep upgrading the environment and improving automation so that the solution keeps getting better and better."

    What is our primary use case?

    VxRail is allowing us to solve a problem that we've had for quite a while, as far as having distributed computing, networking, and storage. VxRail has a combined HCI environment. As a result, all of our resources are together, and life cycle management helps us with sustainability in deploying and managing the environment.

    How has it helped my organization?

    It helps us to consolidate a lot of our legacy, storage, and other computing environments.

    What is most valuable?

    What I find very valuable is VxRail's life cycle management. The life cycle management takes care of everything from firmware to the actual upgrading of the hypervisor and keeps everything up to level.

    What needs improvement?

    They need to keep upgrading the environment and improving automation so that the solution keeps getting better and better.

    For how long have I used the solution?

    I've been using VxRail for about eight months now.

    How are customer service and support?

    VxRail's support is excellent. I would give them a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Our previous environment consisted of HP, Dell, and VxBlock. We switched because HCI is our new environment/ecosystem. There are a lot of supportability improvements, and it is much easier to manage with VxRail.

    How was the initial setup?

    The more difficult part of it was the planning. The actual deployment was not as difficult.

    The deployment didn't take more than a month from doing the actual planning to having it shipped, brought inside, and then brought online.

    VxRail is deployed to data centers and globally as well.

    The maintenance is sustained within supportability, so it has to be updated whenever leases come out.

    What about the implementation team?

    We used Dell ProDeploy and had a combination of engineering and facilities staff for the deployment process.

    What was our ROI?

    As far as our consolidation ratios are concerned, we have seen a return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is competitive.

    What other advice do I have?

    Definitely look into VxRail. Plan for your needs and utilize the services from ProDeploy.

    On a scale from one to ten, I would rate VxRail at nine.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    VxRail
    April 2024
    Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
    770,765 professionals have used our research since 2012.
    Linas Adamonis - PeerSpot reviewer
    Head of Cloud and Servers Technologies at JSC "Lithuanian railways"​
    Real User
    Simplified management, fast performance, and reasonable price
    Pros and Cons
    • "We are very happy with the purchase, and it works well. It is fast. We went with the full-flash version, meaning that we have SSDs. So, we can build a Windows virtual machine in two minutes. We were surprised when we first tried to do that."
    • "We have some issues, but they are possibly out-of-the-box issues. There was a host that was dead on arrival, and there were some file issues on other hosts. We're currently working actively with Dell to resolve all these issues. Once they are resolved, the product should be stable."

    What is our primary use case?

    I'm not a direct user. I'm a team manager, and we are using it in our company. We are using it as our new-generation virtualization platform. Currently, we are just building the environment, and we still have things to do directly with Dell.

    How has it helped my organization?

    We are very happy with the purchase, and it works well. It is fast. We went with the full-flash version, meaning that we have SSDs. So, we can build a Windows virtual machine in two minutes. We were surprised when we first tried to do that. So, currently, we are very happy with it.

    What is most valuable?

    The best features of HCI are the reliability and no need to have additional storage models and storage administrators. All the things—such as virtualization models, storage models, and networking—are in one environment. So, a single hardware administrator can access and support everything. I like HCI because of being able to have all components of virtualization in one cluster and in one place. There is no SAN and storage. It brings simplicity to hardware maintenance.

    What needs improvement?

    We have some issues, but they are possibly out-of-the-box issues. There was a host that was dead on arrival, and there were some file issues on other hosts. We're currently working actively with Dell to resolve all these issues. Once they are resolved, the product should be stable.

    In terms of the additional features, we still need to adopt what we have. It has lots of features, and we need to start using it heavily. I might have something to add in a year or so, but currently, I don't have anything.

    For how long have I used the solution?

    We have been using this solution since December. It has been two full months.

    What do I think about the stability of the solution?

    We are having some out-of-the-box issues, and we're actively working with Dell to resolve those issues. Once those issues are resolved, it should be stable, but as a virtual environment, it has never failed. These are only single-node or single-component issues that don't affect the whole virtual environment, which is great and which is why I love HCI.

    What do I think about the scalability of the solution?

    It is scalable. Currently, we have 12 people who are working with this solution, but there will be more.

    What about the implementation team?

    A vendor did the whole implementation. We have purchased it as a service. So, we had a third-party vendor who installed and configured everything. My technicians were watching and learning. So, we were not the ones who were primarily responsible for configuring things. The process took some time, but the result is very satisfying.

    What's my experience with pricing, setup cost, and licensing?

    It is reasonable. Compared to the legacy hardware that we had so far, we are not paying way more, but we have very good performance. Its price is good.

    What other advice do I have?

    I would rate it a nine out of 10 because of those out-of-the-box issues. They are a bit annoying, but I believe we will be able to resolve them quickly, and then it would be a 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Sr. Infrastructure Engineer at CSL Behring
    Real User
    An entire datacenter in one box
    Pros and Cons
    • "VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager."
    • "Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out."

    What is our primary use case?

    The big portion of it is the VDIs, XenDesktop VDIs. I would say that our biggest deployment for VDI is approximately 15,000 users.

    Our team actually maintains the solution and deploys the updates, etc. We have two people that handle all maintenance-related issues. Mostly me but I have support from another person.

    What is most valuable?

    VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager.

    What needs improvement?

    The upgrade process is still not finished up. Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out.

    If the VxRail upgrade fails on one of the particular nodes in the cluster, it doesn't stop, It pauses. When a problem's fixed and you retry it, it starts from the beginning.

    For example, If I have 32 nodes in a cluster and I have a problem with the 31st node, I have to start from node 1 to check everything. To get to node 31, it takes up to three hours.

    For how long have I used the solution?

    I have been using VxRail for three and a half years.

    What do I think about the stability of the solution?

    Stability is not related to VxRail. It's related to vSAN. Because VxRail has nothing to do with vSAN. VxRail's just aiding automation and the orchestration processes to vSAN, the VMware vSAN. Overall, the stability is pretty good if the hardware is stable.

    What do I think about the scalability of the solution?

    The scalability is 10 out of 10. I can add or remove hosts at any time. I have no problem with that.

    How are customer service and technical support?

    I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware support and vSAN support, VMware support. If I call Dell for any problems relating to VxRail, I don't have to call anybody else.

    In any case, if we need VMware engineers, it's just a matter of internally bringing somebody on the call, and then we figure it out together.

    How was the initial setup?

    The initial setup is straightforward. As soon as I prepare a JSON file I have no problem.

    Usually deployment depends on the number of nodes — it's taken up to two hours.

    What's my experience with pricing, setup cost, and licensing?

    I was not involved in the licensing of this solution.

    What other advice do I have?

    If you're interested in using VxRail, use your judgment. There are multiple solutions and all of them are geared toward different use cases. Some people will prefer HyperFlex, others will prefer to go with Nutanix, VxRail, or, for god's sake, vSAN ReadyNodes.

    VxRail has some limitations. For me, it's limited from doing what it's supposed to do because it's provided by VxRail — it's automated and orchestrated by VxRail. For example, I cannot use VMware Update Manager. I have to use a bundle, which is produced by Dell, and usually, they are at least a month to a month and a half behind VMware.

    Overall, on a scale from one to ten, I would give VxRail a rating of eight.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Saurabh_Kumar - PeerSpot reviewer
    Information Technology Security Engineer at DXC Technology
    Reseller
    Easy to manage, easy to maintain, and provides a good return on investment
    Pros and Cons
    • "When we have a resource contention, we can easily increase the capacity."
    • "The UI could be a little more informative."

    What is our primary use case?

    We use the solution to host virtual machines or servers. We host Red Hat Enterprise Linux and other application servers.

    How has it helped my organization?

    We have automated the build of the VMs. We have automated the complete process. If users need a VM, they go to a portal and fill out a form. The automation takes the details and builds a VM for them. Keeping it virtualized on VxRail makes the VM adaptive to scaling. When we have a resource contention, we can easily increase the capacity. It is a valuable aspect for us.

    What is most valuable?

    We don't want some of our applications on the public cloud. We want to keep them on-premise in our environment for various security and compliance reasons. VxRail gives us the flexibility that we usually get on the cloud. We can scale as per the demand with a quick turnaround. Once we get familiar with the tool, it is pretty easy to manage and build. The tool is easy to manage and easy to maintain. It provides amazing support and a good return on investment.

    What needs improvement?

    The product comes with a certain number of nodes. It is an underlying cluster. If I run a 4-node VxRail cluster, I need to add at least two more nodes to extend the cluster. If I want a certain amount of clusters and add only one node, I do not have the flexibility to do it. The product must provide more flexibility in adding nodes. The UI could be a little more informative.

    For how long have I used the solution?

    I have been reselling the solution to my clients for almost three to four years. I am working with the latest version.

    What do I think about the stability of the solution?

    The stability is amazing.

    What do I think about the scalability of the solution?

    The scalability of the product is the biggest selling point. We have 15,000 users in our organization. They use the applications that are running in the VxRail environment. We have many more customers using the tool. We have plans to increase the number of users. The scalability is a bit rigid, though.

    How are customer service and support?

    The support is amazing if we get premium Dell support. The support is very good, especially in the South Central regions of the USA. We got Dell to come on-site to rack and stack our VxRail. The initial configuration and the management of the support have been excellent.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The setup is pretty straightforward. It is not complicated. There are specifications of what is required. We have to be ready with our architecture and how we want to design our cluster after the hardware setup. Once the architecture is ready, it is pretty straightforward to implement it in a VxRail environment. The maintenance is not complex. Virtual networking needs a bit of skill to manage. If we have the right resources, it is easily manageable and maintainable.

    What about the implementation team?

    Dell professionals did the deployment and setup.

    What was our ROI?

    VxRail is the best solution in the industry if we want to host things internally in our environment and for applications that are not ready to go to the cloud yet.

    What's my experience with pricing, setup cost, and licensing?

    We get special pricing since we are partners.

    What other advice do I have?

    We are partners and resellers. Organizations that want to invest in the solution must investigate which applications are needed and which are not. If we don't make that decision correctly with the required data points, we will go into the cloud and get stuck with a lack of security. Once the user does the research properly, the best option for keeping their things on-premise with a decent cost and return on investment is VxRail. Overall, I rate the solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    PeerSpot user
    Andreas Eberhard - PeerSpot reviewer
    Head of IT at Wild & Küpfer AG
    Real User
    Can be updated quickly with fewer resources and is stable
    Pros and Cons
    • "What I like the most in terms of features is the fact that the VxRail update can be done in one week. It takes much less time to do a whole server upgrade and an infrastructure update as well."
    • "The update for the graphics integration and the media drivers isn't included in the VxRail update."

    What is our primary use case?

    For remote work, we use VMware Horizon, running on VxRail, and have centralized all applications and storage.

    How has it helped my organization?

    We can do updates at a much higher cycle with much less resources. We can monitor all the VDI desktops, and I don't have to physically maintain desktops.

    What is most valuable?

    What I like the most in terms of features is the fact that the VxRail update can be done in one week. It takes much less time to do a whole server upgrade and an infrastructure update as well.

    What needs improvement?

    The update for the graphics integration and the media drivers isn't included in the VxRail update.

    For how long have I used the solution?

    We've been using it for the past three years.

    What do I think about the stability of the solution?

    It's very stable. We haven't had any downtime so far.

    How are customer service and support?

    The technical support is good, and I would give it a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used a terminal server from Microsoft and switched because we had to renew the whole data center and wanted to use the latest technology.

    We liked the integrated update, and the people behind Dell technologies made the difference.

    How was the initial setup?

    The initial setup was straightforward. The process took around one day.

    Our environment is in one location, and it's not a stretch cluster; it's a single cluster. We run about 190 virtual desktops and 200 virtual servers on it.

    The solution does not require a lot of maintenance, and the system engineer takes care of that.

    What about the implementation team?

    We wanted to roll out the VDI department by department. We used an integrator for the initial deployment, who was very competent. We also used one system engineer.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is very accurate, and we haven't had any problems with the licensing costs.

    Which other solutions did I evaluate?

    We evaluated HPE and Lenovo. 

    What other advice do I have?

    I recommend testing the data applications first, which could really speed up the process of installing the golden images or setting up the initial golden image.

    I rate this solution ten on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Cyber Security Analyst at Petrotrade
    Real User
    Top 5Leaderboard
    Great deduplication with data conversion capabilities and very user-friendly
    Pros and Cons
    • "The initial setup is simple."
    • "We'd like to see more automation capabilities in the future."

    What is most valuable?

    The data conversion capabilities are very good.

    Deduplication is excellent.

    The initial setup is simple.

    What needs improvement?

    As of right now, I cannot think of any improvements, as it has been working very well.

    It might help if there was more confidentiality between VxRail and the Data Domain for Backup. There are several issues with backup solutions. We'd like integration with Avamar.

    We'd like to see more automation capabilities in the future. 

    For how long have I used the solution?

    I've been using the solution for about one year.

    What do I think about the stability of the solution?

    The solution is like a rock. It's extremely stable. We've had no issues. It doesn't crash or freeze. There are no bugs or glitches. 

    What do I think about the scalability of the solution?

    We haven't tested the scalability and therefore I cannot comment on its capabilities. 

    Currently, we have more than 1,000 users on the solution. They are basically working with the database.

    Next year, we have plans to increase usage. e plan on getting more customers and therefore will need to bill for more storage. 

    How are customer service and support?

    For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So far, our experience with the integrator has been very good. We have no complaints. 

    How was the initial setup?

    We didn't have any issues with the initial setup. It was very straightforward and not overly complex. 

    Our contract partner handles any maintenance tasks. 

    What about the implementation team?

    An integrator assisted us with the initial implementation process. They were very professional and the experience overall was positive. 

    What's my experience with pricing, setup cost, and licensing?

    I can't speak to the licensing aspects of the solution. It's basically just a one-time purchase. 

    Which other solutions did I evaluate?

    There are very many competitors between the hyper-converged solutions, such as Nutanix and Dell, and so on. We also looked at VMware options. However, we are wanted to go with something that was more stable and we're generally attracted to Dell. 

    What other advice do I have?

    We're just a customer and an end-user.

    It's a very stable system. It's very easy to use. You just need one desktop for control over all the items of the system. As of now, it's been problem-free.

    I would rate the solution at a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System administrator at a mining and metals company with 10,001+ employees
    Real User
    Good interface, useful documentation, and excellent support
    Pros and Cons
    • "I have found the vSAN is highly flexible. The documentation is good and the interface of the solution is responsive and fast. The interface has everything you need to manage the solution, such as the VxRail and VMware integration. You can manage the hardware from within the VMware plasma pan."
    • "The configurations of VxRail can be difficult. However, it has improved in the newer version. From version 6 to 7, there has been a lot of changes."

    What is our primary use case?

    We use VxRail for the promotion of all our infrastructure VM services.

    How has it helped my organization?

    VxRail has helped us by increasing the performance and capacity of our workload. 

    What is most valuable?

    I have found the vSAN is highly flexible. The documentation is good and the interface of the solution is responsive and fast. The interface has everything you need to manage the solution, such as the VxRail and VMware integration. You can manage the hardware from within the VMware plasma pan.

    For how long have I used the solution?

    I have been using VxRail for approximately four years.

    What do I think about the stability of the solution?

    VxRail is stable because it has redundancies. VxRail is our standard system for the deployment of HR environments.

    We have one person for the maintenance of the solution and one person for the backups.

    We use the solution on a daily basis.

    What do I think about the scalability of the solution?

    I have found VxRail highly scalable. You are able to add more nodes and increase the hardware to scale. It is flexible.

    We have thousands of people using the solution. However, it is difficult to know for sure since many different business units use it.

    How are customer service and support?

    VxRail comes from Dell and they have a one-stop service. You can work with Dell to get everything solved. Any issues in hardware or in software, whether it be VMware related or Dell related, everything is done by one team from Dell. The support aspects of the solution are good but it carries a price. We're happy to pay the price if we get that level of service.

    One of the most valuable aspects of the support is the knowledge of the people and the speed at which they respond. If you have a problem and you phone them up, they immediately have the experts at the end of the phone to assist. If there is a problem they come in and fix the problem quite fast. If it is more difficult they will spend the time that is needed to solve it. They have helped us out of some heavy situations we caused ourselves. The support is very good.

    The support that they offer us is why we purchased the solution.

    Which solution did I use previously and why did I switch?

    We have previously used Hyper-V-based systems, StarWind, and Nutanix. We have mostly done testing of the other solutions and have not fully introduced them. Out of all the solutions we tested, we settled on the VMware-based VxRail. 

    We switched from the others solutions because the support from Dell VxRail was excellent.

    How was the initial setup?

    The configurations of VxRail can be difficult. However, it has improved in the newer version. From version 6 to 7, there has been a lot of changes.

    The initial setup of VxRail was straightforward because they get handled by Dell themselves. There is a one-stop-shop for all your needs. They gather the information on what you require in your environment and how you want to set it up, such as what local IT information networks are required. They do a good job and the whole process took them a couple of hours to half a day.

    What about the implementation team?

    Dell did the implementation of the solution for us.

    What's my experience with pricing, setup cost, and licensing?

    VxRail is expensive because it's based on VMware and V-SAN. The price is not the cheapest. The technical support is expensive, but it is a good service.

    What other advice do I have?

    My advice to others would be not to attempt to fix issues yourself and let Dell look after them.

    I rate VxRail a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: April 2024
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