We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"Its initial setup process for the cloud-based version is straightforward."
"The camera feature is valuable because it provides a look and feel."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"The platform has a valuable lead qualification feature."
"The product is customizable."
"The solution is always stable."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"This solution needs a more user-friendly interface."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The product's scalability and stability need improvement."
"We would like to always email users as soon as any new features are launched."
"I'd like the solution to offer more integrations with other products."
"The MCR capabilities have some limitations."
Acumatica is ranked 27th in CRM with 3 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Acumatica vs. Zoho CRM report.
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