We performed a comparison between Adobe ColdFusion and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to write SQL queries was very helpful as we did not need to bother our DBAs in writing stored procedures for simple tasks."
"We save enormous amounts of time in development using this tool."
"This tool was very easy learn, yet powerful enough to manage many sites on a single instance."
"I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors."
"No need to import libraries from outside the environment."
"Apart from providing a mature, reliable, consistent platform, Adobe also offers outstanding customer service and product support."
"I find it to be the easiest server-side technology for website development. It easily integrates with virtually everything– from web APIs to NoSQL databases to RSS and XML services."
"My client has been able to improve productivity with the use of the tool. The solution has them develop several tools that addressed their specific needs. They have become more efficient and safe with the use of the product."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"I like the ease of use."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Straightforward tool."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"There is not much third party authenticators in this solution"
"ColdFusion’s third-party authentication is currently limited to just a couple of companies, like Google and Facebook, and a few third-party SAML authenticators. From my personal perspective, adding LinkedIn and Microsoft would greatly benefit me."
"The solution needs to improve its adaption capability with a third-party company. I want to see more communities or open knowledge resources with the tool."
"Need to be able to Be able to inject Python, Java, Groovy, or PHP code into a CFML page."
"Installation of the server software was formidable due the number of configurable options."
"Previously when I was trying to create some data, it was very difficult to get real-time data from Workfront."
"Integration capabilities can improve."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"An area for improvement would be the accessibility of downloaded and compressed files."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"It's missing monitoring capabilities."
"ServiceNow doesn't cater to the Middle Eastern market."
Adobe ColdFusion is ranked 21st in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Adobe ColdFusion is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Adobe ColdFusion writes "An easy-to-setup tool that can be used to automate repetitive tasks". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Adobe ColdFusion is most compared with Oracle Application Express (APEX), Microsoft Power Apps, GitHub CoPilot and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Adobe ColdFusion vs. ServiceNow report.
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