We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"Appian is a very low code platform. It's very easy to learn and use."
"The product has a very good mobile app."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"Good workflow engines that bridge the gaps of processes."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"ServiceNow is easy to use."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The most valuable feature is that this is a Cloud solution."
"If you stick to the out-of-the-box solution, it's an easy setup."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Something I would like to see improved is an SQL database connection."
"It is difficult to set up the on-premise version."
"The ability of the interface to load automatic data is not great."
"Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"The graphical user interface could be easier to use. It should be simplified."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"If that had more DevOps capabilities, it would be an excellent product."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Very expensive."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"I have a problem with the way the solution's price is calculated."
"There is room for improvement in price."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.