We performed a comparison between Alibaba Cloud and Oracle Cloud Infrastructure (OCI) based on real PeerSpot user reviews.
Find out in this report how the two Infrastructure as a Service Clouds (IaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"It is a scalable product. So, scaling up or scaling down is possible."
"We use the product for storage and as a VPN."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"It's easy to use, cheaper than other solutions, and more secure."
"It is easy to set up."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"We use the solution to run VMs."
"A good feature of the solution is the clear roadmap it provides specifically from Oracle to PC, there are good options to use OTP."
"The autonomous database functions are an excellent feature."
"Frankly speaking, I've been very impressed with the stability the solution offers. Everything is working very well at the moment, and we haven't had any issues or faced any bugs or glitches."
"Overall, there are some very good features on Oracle and it offers good customization capabilities."
"We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions."
"Overall, I would say that Oracle Cloud provides support with zero down time and the high probability is very good."
"We appreciate the fact that this solution will operate with both native and third-party applications. This has meant that we don't need to change all of our systems to accommodate it within our network."
"They seem to be more readily integrating with Azure, which is great."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"It is not robust."
"Alibaba Cloud's initial setup is somewhat complex."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"Alibaba Cloud needs to increase availability in Thailand."
"Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer."
"The functionalities could be simplified as it is a bit difficult to learn."
"The price of the subscription is too high and excludes some potential customers."
"It should have other workloads from other suppliers running on the solution."
"Oracle support could be better; we had cases where certain regions experienced specific issues and received little help from Oracle."
"Technical support could be more responsive."
"I think that there could be a more user-friendly environment when it comes to the options that Oracle presents through the Oracle Cloud Platform."
"It could be more affordable."
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Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Oracle Cloud Infrastructure (OCI) is ranked 3rd in Infrastructure as a Service Clouds (IaaS) with 91 reviews. Alibaba Cloud is rated 7.4, while Oracle Cloud Infrastructure (OCI) is rated 7.8. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Oracle Cloud Infrastructure (OCI) writes "Cost-effective and can be used to host OIC and APEX". Alibaba Cloud is most compared with Microsoft Azure, Google Cloud, Amazon AWS, Google Firebase and DigitalOcean, whereas Oracle Cloud Infrastructure (OCI) is most compared with Microsoft Azure, Amazon AWS, Google Cloud, IBM Public Cloud and Google Firebase. See our Alibaba Cloud vs. Oracle Cloud Infrastructure (OCI) report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
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