We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The most productive aspect of Appian lies in its ability to develop interfaces, particularly user interfaces. Creating user interfaces is highly productive, when these interfaces are integrated with the original database. In such cases, using record types proves to be a very efficient method of handling data. The synergy between interfaces and record types enhances productivity."
"Technical support is helpful."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"The initial setup was seamless. We didn't run into any hardships at all."
"Pega BPM offers a lot of out-of-the-box functionalities."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The solution provides us with a very good dashboard."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"The solution is operating well overall."
"The solution is able to support the size and scale required."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"We would like to have more granular control for interface styling."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns."
"UI needs improvement."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"Its implementation in the public sector was a bit complex."
"Pega should work on redefining their model and creating a demand for their skills."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.