We performed a comparison between ArcSight Enterprise Security Manager (ESM) and Devo based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight Enterprise Security Manager is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Devo users praised the solution’s ability to ingest and store data in its original format and multi-tenancy feature. Devo’s community-driven content and code-based approach earned positive comments. ArcSight ESM users have recommended improvements in training, speed, and data administration, while Devo could benefit from improved workflow integration and search features. Users say Devo’s agents could handle Windows event logs better, and the solution should overhaul its basic reporting mechanisms.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Devo customers value their collaborative approach, responsiveness, and strong partnerships. Customers appreciate the ease of working with Devo and trust their support team.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. Devo's initial setup was deemed manageable, with users praising the ease of data onboarding as well as the availability of professional services and training.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. Devo's pricing is considered fair and competitive with no hidden costs. However, reviewers recommend that Devo's pricing tiers should offer more flexibility.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. Devo offers a substantial return on investment thanks to the solution’s superior data ingestion, scalability, and cost savings.
"ArcSight ESM allows us to find if someone is doing an administrative operation at inappropriate times of day or trying to do something they're not allowed to."
"It gives better overall visibility. Before, we didn't have a unified system for managing security alerts. ArcSight introduced various alerts, giving us a better visibility of potential problems."
"The out-of-the-box rules that help us configure functioning rules within the environment are valuable."
"The tool is good for correlation and aggregation. We use it as a collection platform."
"The most important feature is ArcSight's event correlation capabilities. It's powerful and easy. I also like the flex connector capability. It's easy to develop a new connector that isn't fully supported out of the box. For example, say you created a solution internally that's completely different, and it's not unsupported by the solution. You can write your own connector using the flex connector."
"We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities."
"I value the event correlation of this product."
"There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive."
"One of the biggest features of the UI is that you see the actual code of what you're doing in the graphical user interface, in a little window on the side. Whatever you're doing, you see the code, what's happening. And you can really quickly switch between using the GUI and using the code. That's really useful."
"The querying and the log-retention capabilities are pretty powerful. Those provide some of the biggest value-add for us."
"The most useful feature for us, because of some of the issues we had previously, was the simplicity of log integrations. It's much easier with this platform to integrate log sources that might not have standard logging and things like that."
"The alerting is much better than I anticipated. We don't get as many alerts as I thought we would, but that nobody's fault, it's just the way it is."
"Those 400 days of hot data mean that people can look for trends and at what happened in the past. And they can not only do so from a security point of view, but even for operational use cases. In the past, our operational norm was to keep live data for only 30 days. Our users were constantly asking us for at least 90 days, and we really couldn't even do that. That's one reason that having 400 days of live data is pretty huge. As our users start to use it and adopt this system, we expect people to be able to do those long-term analytics."
"Devo provides a multi-tenant, cloud-native architecture. This is critical for managed service provider environments or multinational organizations who may have subsidiaries globally. It gives organizations a way to consolidate their data in a single accessible location, yet keep the data separate. This allows for global views and/or isolated views restricted by access controls by company or business unit."
"It's very, very versatile."
"In traditional BI solutions, you need to wait a lot of time to have the ability to create visualizations with the data and to do searches. With this kind of platform, you have that information in real-time."
"The security area has room for improvement."
"The onboarding process for this solution could be better. It also needs a better GUI."
"The analytics feature is not reliable and needs improvement for more detailed analysis."
"There could be more API features for extracting logs on different devices included in the product."
"The biggest requirement is that there is no cloud solution for this product yet. They need to create a cloud version. It's the biggest thing they can do to make the solution better."
"I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM."
"Its search part can be improved. When I go to the console and search for a few logs or something else, it takes a lot of time. When I try to search for three days or one week, it takes too much time. This is a major area of improvement. I wanted them to include features like SOAR, threat intelligence, and automation, and they seem to have included all these features in version 7.3 or 7.4."
"Sometimes, it takes ages to get an issue resolved. I have ArcSight experience, so I normally try to fix things on my own or find a workaround, but it's tough to get support when I need it."
"An admin who is trying to audit user activity usually cannot go beyond a day in the UI. I would like to have access to pages and pages of that data, going back as far as the storage we have, so I could look at every command or search or deletion or anything that a user has run. As an admin, that would really help. Going back just a day in the UI is not going to help, and that means I have to find a different way to do that."
"The Activeboards feature is not as mature regarding the look and feel. Its functionality is mature, but the look and feel is not there. For example, if you have some data sets and are trying to get some graphics, you cannot change anything. There's just one format for the graphics. You cannot change the size of the font, the font itself, etc."
"The overall performance of extraction could be a lot faster, but that's a common problem in this space in general. Also, the stock or default alerting and detecting options could definitely be broader and more all-encompassing. The fact that they're not is why we had to write all our own alerts."
"Their documentation could be better. They are growing quickly and need to have someone focused on tech writing to ensure that all the different updates, how to use them, and all the new features and functionality are properly documented."
"We only use the core functionality and one of the reasons for this is that their security operation center needs improvement."
"My opinion on the solution's technical support is not as great as it could be because of the issues I have faced regarding the service management element."
"Where Devo has room for improvement is the data ingestion and parsing. We tend to have to work with the Devo support team to bring on and ingest new sources of data."
"Some basic reporting mechanisms have room for improvement. Customers can do analysis by building Activeboards, Devo’s name for interactive dashboards. This capability is quite nice, but it is not a reporting engine. Devo does provide mechanisms to allow third-party tools to query data via their API, which is great. However, a lot of folks like or want a reporting engine, per se, and Devo simply doesn't have that. This may or may not be by design."
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ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Devo is ranked 19th in Security Information and Event Management (SIEM) with 21 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Devo is rated 8.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Devo writes "Keeps 400 days of hot data, covers our cloud products, and has a high ingestion rate and super easy log integrations". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, Trellix ESM, ArcSight Intelligence, IBM Security QRadar and Cybereason Endpoint Detection & Response, whereas Devo is most compared with Splunk Enterprise Security, IBM Security QRadar, Microsoft Sentinel, LogRhythm SIEM and Sumo Logic Security. See our ArcSight Enterprise Security Manager (ESM) vs. Devo report.
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