We compared Auvik and LogicMonitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"I like Auvik's SNMP capabilities. Seeing all the metrics and analytics in one dashboard is a game-changer. The topology is excellent."
"I like the way everything can be integrated. Auvik uses SMNP and various protocols to ensure we can monitor any device on the network."
"The mapping is excellent as it allows us to see where elements connect and got us out of a few binds. I accidentally wiped the configuration of three Meraki 48-Port Switches, and we could see each of the VLANs and their configurations using the solution. We utilized Auvik to see how individual ports were configured, which allowed us to get back up with much less effort than if we hadn't had Auvik."
"The quick alerts in the event the equipment goes up or down is the most valuable feature."
"The automated network topology map is excellent; it shows connected networks, where they're going, and what they're visible on."
"Credential management is the most valuable feature. It's helpful to have everything in one essential place."
"The network monitoring and backups of specific devices are really impressive. We've seen very good responses from our staff regarding the backup functionality. You can add a product, such as a switch and, once the product is added, it backs it up for you."
"The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything."
"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."
"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."
"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."
"Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers."
"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."
"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."
"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."
"The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The actual adding of networks, systems, and everything like that is fairly easy, but the problem that I have is getting the metrics out. Specifically, if you go to the Auvik webpage, sign in, and go through the alerts and everything else, they don't offer any plasma display with a red light, green light, or stop light indicating this device is in an error state, down, etc. To get around this, we have to use their API. I had to code an entire interface to work around that lack of information."
"To improve customer onboarding, Auvik could consider offering a free tier of the product."
"When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then."
"Navigating around the map on more complex networks is pretty painful if you're showing endpoints. I know there are filters to knock it down, but sometimes that's not enough. It handles like 'early-90s Java.'"
"The use of a mobile app would be very beneficial because sometimes I cannot access a computer."
"Two weeks ago, we were able to access the support chat via a small button on the bottom right side of the screen. Now, that button has gone away... it has become pretty difficult to access support..."
"More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP."
"The map itself is a little clunky in terms of zooming in, zooming out, and moving around because you have to use the manual on-screen buttons as opposed to being able to click and drag."
"LogicMonitor should always improve AI because we are always striving for real intelligence. An additional feature we'd like to see in the next release of LogicMonitor is more in the area of identification of when the dominant workload is working. There are certain devices and applications that have cycles of their own. Some are used primarily during prime time, and some are used during the overnight timeframe, and better identification and classification of those workloads would be helpful. For example, we could then do some more planning about, for this particular set of devices, as it has a prime time environment, and we don't want to see a 24-hour average, as we want to see what is the 75th or 90th percentile utilization during the prime time when it is being used, whenever that prime time is."
"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."
"Role-based permissions could be better and updating modules could be smoother."
"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."
"There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."
"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."
"LogicMonitor can easily easy to pull data from one item at a time. I have yet to find a good way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
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Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 139 reviews while LogicMonitor is ranked 14th in IT Infrastructure Monitoring with 25 reviews. Auvik Network Management (ANM) is rated 8.8, while LogicMonitor is rated 9.0. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, SolarWinds NPM, Zabbix, Meraki Dashboard and Domotz, whereas LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Zabbix, OpsRamp and ServiceNow IT Operations Management. See our Auvik Network Management (ANM) vs. LogicMonitor report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
