We performed a comparison between New Relic and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic has versatile features, provides in-depth application information, and has accurate alert mechanisms. Customers praise New Relic's customer service and support. AWS X-Ray is functional but lacks the same level of features and ease of use as New Relic.
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"It is a very scalable solution."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"AWS X-Ray is a strong solution and has a smooth integration process."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"Working with the solution is very easy. It's user-friendly."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The pricing is pretty good."
"The solution offers good documentation."
"They have baseline level alerting."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"If you have a small team, it's probably overkill."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"I do not have any notes in terms of improvements."
"They can improve how traces are sent to other providers."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The solution needs to have staging."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It would help customers if there were an on-premises version available."
AWS X-Ray is ranked 14th in Application Performance Monitoring (APM) and Observability with 6 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. AWS X-Ray is rated 8.0, while New Relic is rated 8.6. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AWS X-Ray is most compared with Datadog, Azure Monitor, Sentry, Google Cloud's operations suite (formerly Stackdriver) and Grafana, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and AppDynamics. See our AWS X-Ray vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.