We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"It has very good performance in delivering 3D applications over WAN."
"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."
"Citrix is used by many organizations to make it possible to streamline the way different developers work together from different locations."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"For our company's customers, I feel that the product is stable."
"Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors."
"The shadow feature is extraordinary and helps a lot when supporting remote users."
"The initial setup is easy."
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"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The possibility to integrate a chatbot would take this product to the next level."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Although the learning curve is steep, the product is well-documented."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Lacks remote support and privileged remote access in the one product."
"The initial setup is complex."
"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."
"Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI."
"Scalability depends on the server and the number of users in the organization."
"If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V."
"Citrix Virtual Apps and Desktops is a complex solution."
"We encounter compatibility issues related to hardware, scanners, and other devices."
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BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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