We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"This solution has improved our tracking."
"The rules functionality makes it easier to classify data for different groups."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"I deal mostly with asset management, and ServiceNow helps me do my job more effectively."
"ServiceNow CMDB works great for large and small businesses."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized."
"We would like the service modelling functionality of this solution to be improved."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"I am just waiting for the new release with the new enhanced UI."
"The reporting function could be more advanced and has room for improvement."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"The tool is not user-friendly. It has a lot of features and you can get lost in it."
"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."
"They can improve the mobile application and the TGO tool, which is a built-in tool for development and implementation. As a developer, it is very frustrating to configure or customize the mobile app. In my opinion, this part of the application needs full rework and re-engineering."
"There's room for improvement in terms of integration."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"The initial setup is a bit complex."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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