We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature is great."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"The product is easy to set up."
"The most valuable feature of this solution is the discovery."
"It scales easily with future expansion."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables."
"ServiceNow CMDB works great for large and small businesses."
"As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management."
"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"There is a lot of documentation online regarding CMDB."
"It has helped in tracking hardware and software and reducing overall costs."
"The initial setup isn't too complicated."
"Improve the GUI and documentation."
"The page loading is very slow."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"Making it simpler to set up and understand would be a big improvement."
"The implementation could be simplified."
"The reporting function could be more advanced and has room for improvement."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"The platform's stability needs improvement."
"The discovery process and service mapping could be improved."
"There's room for improvement in terms of integration."
"The initial setup is a bit complex."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
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OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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