We performed a comparison between BMC TrueSight Operations Management and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: BMC TrueSight offers quite extensive capabilities such as in-depth analysis, simulated monitoring, proactive oversight, and event administration. Datadog presents valuable features such as customizable displays and reporting, error identification and log consolidation, and ease of use for development teams. BMC TrueSight Operations Management users have concerns regarding deep-dive details, tracing, data agents, reporting, filtration, application monitoring, user interface, setup process, pricing, application visibility tools, dashboards, performance graphs, and stability. Datadog users have highlighted the need for enhancements in usability, integration, learning curve, monitoring, setup, security, customization, AI/ML, documentation, navigability, CSPM, implementation, business analysis, log reporting, dashboard loading, and querying, among other items.
Service and Support: Some customers appreciate the BMC TrueSight Operations Management support team's availability and problem-solving skills, while others have encountered longer response times and a lack of product knowledge. The customer service for Datadog is generally regarded as helpful, responsive, and available around the clock.
Ease of Deployment: The setup process for BMC TrueSight Operations Management can be straightforward or complicated depending on the environment. Datadog's initial setup is generally seen as easy and simple, with some users getting help along the way as needed.
Pricing: BMC TrueSight Operations Management has a high setup cost and limited flexibility. Datadog's pricing and licensing are inconsistent. Some users find it expensive and perplexing, while others consider it reasonable when compared to alternative solutions.
ROI: While ROI relating to BMC TrueSight Operations Management is unclear, users of Datadog mention several advantages, including time savings, reduced blindspots, and fast debugging, which contribute to their satisfaction with the ROI.
Comparison Results: Based on user feedback, Datadog is the preferred choice over BMC TrueSight Operations Management. Users have found Datadog's initial setup process to be easier, more straightforward, painless, and efficient. It can be completed quickly. Datadog offers valuable features like error reporting and log centralization, making it user-friendly for development teams. It also provides a wide range of integrations.
"The major advantage of the product is estate management."
"The initial setup of BMC TrueSight Operations Management was easy."
"The tool is flexible enough to be customized based on customer requirements."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"We can verify uptimes as another source of keeping devices in compliance."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Excellent autocomplete for everything in the UI."
"Datadog has so far been a breeze to use and set up."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"Going from viewing a metric to creating a monitor alerting on a metric is very easy."
"The most valuable aspect is for us to have everything in one place."
"The solution allows flexibility and heightened observability for presenting data, creating indicators, and setting service-level objectives."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"We have hundreds of microservices, and knowing how top-level requests weave throughout all of them is invaluable."
"The solution is overly complex."
"BMC's online documentation is often incorrect or incomplete."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The UI for the end users could be improved and more flexible than it is now."
"The solution is a little obsolete."
"Deployment requires lots of resources (servers). It has too many consoles."
"We need more integration with security tools like Drata."
"Delta traces on the Golang profiler are extremely expensive concerning memory utilization."
"The logging could be improved in the future."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"The product needs a better Datadog agent installation."
"More granular control over dashboard sharing. Timeboard sharing."
"We would really like to see more from the Service Catalog."
"The way data is represented can be limiting. When I first tried it out a long time ago, you could graph a metric and another metric, and they'd overlay, but you couldn't take the ratio between the two."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 50 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. BMC TrueSight Operations Management is rated 8.2, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and ITRS Geneos, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our BMC TrueSight Operations Management vs. Datadog report.
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