We compared BMC TrueSight Operations Management and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: BMC TrueSight Operations Management's initial setup can be complex, depending on the environment and prerequisites, while Zabbix can range from easy to complex depending on technical skills and infrastructure. BMC TrueSight Operations Management is considered to have high pricing, suitable for enterprise customers, whereas Zabbix is free and open-source. The ROI of BMC TrueSight Operations Management is uncertain, while Zabbix has provided a return on investment for users, especially large enterprises. Customer support for both varies, with mixed reviews for BMC TrueSight Operations Management and varying experiences with Zabbix's support.
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The tool is flexible enough to be customized based on customer requirements."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It is a scalable solution."
"It's a flexible solution."
"The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed."
"It can send messages to our ticketing system."
"It has good graphs of what is going on within the operating system."
"The solution is quite mature and very stable."
"Zabbix is an excellent performance monitoring tool."
"Zabbix is scalable."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The solution's support service could be better."
"Deployment requires lots of resources (servers). It has too many consoles."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The solution is a little obsolete."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"I would like to better be able to monitor Oracle processes."
"The user interface could be better."
"Having a more customizable interface and dashboard would be an improvement."
"The dashboard and the graph section could be a little bit more professional."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"Look and feel."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 101 reviews. BMC TrueSight Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Splunk ITSI (IT Service Intelligence), whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our BMC TrueSight Operations Management vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.