We compared BMC TrueSight Operations Management and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"I like the event management part."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"I believe that the ease of use and UI is great"
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The initial setup of BMC TrueSight Operations Management was easy."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"It gives us a map of the network setup and one console to see the entire network."
"Monitoring capabilities are at a high level and it is easy to see utilization, access ports, and CPU memory in real time or through a lens for long-term visualization."
"The most valuable features are language support and technical support."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"You can monitor performance counters effortlessly."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"The solution's support service could be better."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"BMC's online documentation is often incorrect or incomplete."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The UI for the end users could be improved and more flexible than it is now."
"BMC TrueSight Operations Management could improve the reporting."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"There isn't support available to us as they don't offer support in our country."
"There needs to be more integration of widgets, especially for reporting purposes."
"I would like to see integration with antivirus or other security endpoint solutions."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"If they could combine everything into one product, that would be very helpful."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
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BMC TrueSight Operations Management is ranked 19th in IT Infrastructure Monitoring with 50 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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