We performed a comparison between Cisco Web Security Appliance and Zscaler Internet Access based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Zscaler Internet Access is the preferred choice when compared to Cisco Web Security Appliance due to its advanced features such as cloud-native proxy architecture, cloud browser isolation, and advanced threat protection. Users found it easy to set up and configure, with a stable and scalable performance. While pricing, reporting functionality, and technical support can be improved, users consider Zscaler Internet Access as a reliable and cost-effective solution for remote users with a strong return on investment.
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"Cisco Web Security Appliance is user-friendly and easy to manage. It protects your environment while accessing the internet."
"The most valuable feature is that we can use it as a proxy."
"The tool has good Umbrella DNS security."
"The most valuable features of the solution are the functions of proxy for the users who use the internet and the security it offers against the not-so-secure web pages."
"Cisco Web Security Appliance has very good security benefits for any company and is easy to integrate."
"Great for assisting with connections to networks or apps."
"The setup was very easy and straightforward."
"The initial setup is straightforward."
"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
"The solution replaces multiple vendor technologies with one which makes it worth the cost."
"The solution’s customer service is good."
"The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go."
"Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
"The solution offers a distributed organization to master and to control all of the endpoints."
"The cloud proxy and integration are some of the key features. Since there is cloud waste, we can quickly provision it and start working on the configuration. On top of that, they have added a few more features. They have integrated CASB, and file sandboxing is part of it."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The solution could improve the graphical user interface. It is not up to the regular standard of what we would expect from Cisco. Additionally, they need to improve the categorization when blocking in the settings. The CLI could have a better view than the graphical user interface but I did not investigate further."
"The transparent proxy is quite difficult to enforce on smartphones and tablets."
"I would like more automation."
"WSA is lacking firewall features."
"We would like to see a security service head, where we can combine all the security into one solution."
"Sometimes reporting is a little bit short."
"The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes."
"It should have a user-based quota, per-user quota, that can be defined on the appliance."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
"The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security."
"One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
"The tool should improve the predefined dictionaries."
"There are a few features that are not compatible with the Azure cloud."
"Sometimes it's not easy to use during large deployments of workstations."
Cisco Web Security Appliance is ranked 9th in Secure Web Gateways (SWG) with 29 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Cisco Web Security Appliance is rated 7.8, while Zscaler Internet Access is rated 8.2. The top reviewer of Cisco Web Security Appliance writes "Ensures security for remote workers". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Cisco Web Security Appliance is most compared with Cisco Umbrella, Fortinet FortiProxy, Forcepoint Secure Web Gateway, Netskope Next Gen Secure Web Gateway and Skyhigh Security, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Cisco Web Security Appliance vs. Zscaler Internet Access report.
See our list of best Secure Web Gateways (SWG) vendors.
We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.