We performed a comparison between Clarity SM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It helps when you have an incident or performing a problem change management process."
"You can customize it and make it work to the client's needs."
"The database and the power that is driven behind the database."
"It has a good GUI interface."
"This product has so many adjustment possibilities for many different clients."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"It is the most stable product in the market."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"More user experience in the look and feel of the application. "
"There are some issues regarding the knowledge base and the configuration manager."
"The product needs to have a better user experience in the interface and mobile functionality."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"One area that this product can improve is in the mobile user aspect."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). Clarity SM is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our Clarity SM vs. Serviceaide ChangeGear report.
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