We performed a comparison between Serviceaide ChangeGear and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Very good incident management, chain management and problem management features."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"It offers ready-built automation and simpler configuration for workflows."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"It can scale well if you are managing IT assets."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Needs additional software titles and easier normalization."
"Its stability and pricing need improvement."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The capital expenditure neeed to get the tool up and running is extensive."
"I have a problem with the way the solution's price is calculated."
"It's missing monitoring capabilities."
Earn 20 points
Serviceaide ChangeGear is ranked 29th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Serviceaide ChangeGear is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Serviceaide ChangeGear is most compared with BMC Helix ITSM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our ServiceNow vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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