We compared Datadog and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. Zabbix users say the solution could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The complexity of Zabbix's initial setup varies. Some reviews said it may require an experienced group of administrators and engineers.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Zabbix is a free, open-source solution but users can purchase support services and additional features.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Zabbix users said that it's a cost-effective solution.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents."
"Integrating Datadog with other platforms has made our monitoring processes a bit easier. It's not super simple, but it's manageable."
"We have a better grasp of what is occurring during the deployment cycle. If something fails, we have an idea what has failed, where it has failed, and how it failed to better mitigate the situation."
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"Datadog has flexibility."
"Datadog helps us detect issues early on and helps in troubleshooting."
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"The solution is stable."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"The integration capabilities and APIs are the best part."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The most valuable feature is that it provides network segregation for server monitoring."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"We'd like Datadog to make the log storage cheaper."
"I'd like to see better pricing and more integration in the next release."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"It does not have the best interface."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"We need a lot of modules since we collect all data logs from all operating systems."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"Documentation terminology could be improved."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"The user interface could be better."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
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Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Datadog is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Datadog vs. Zabbix report.
See our list of best Network Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.
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