We performed a comparison between Datto Remote Monitoring and Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Even when the connection to the server is lost, the monitoring continues without interruption."
"The project management and task management features work well. It's a decent product in that regard."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"AEM support is great for Macs."
"It has a single pane of glass, and it integrates well with other software."
"ServiceNow was the first true enterprise to service management platform."
"The subsequent chain of tasks, I believe, is valuable."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"ServiceNow provides quite good insights about what is happening in the organization."
"Very good incident management, chain management and problem management features."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"Integration capabilities can improve."
"Licensing costs are very high."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"If you have advanced questions, technical support often doesn't know the answer."
"Creating service catalog forms could be made easier."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"When it comes to changing some of the features, I would like a little more leeway."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Datto Remote Monitoring and Management is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Datto Remote Monitoring and Management is most compared with Microsoft Configuration Manager, Atera, PRTG Network Monitor, Kaseya VSA and NinjaOne, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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