We performed a comparison between GoToAssist and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"it's very easy to use, it's very efficient."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"Ability to save a permanent remote connection, hold, and/or transfer."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"LogMeIn is a remote tool that I use for remote solutions."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. GoToAssist is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". GoToAssist is most compared with TeamViewer, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas LogMeIn Rescue is most compared with Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro.
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