We performed a comparison between HCL Digital Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I haven't faced any issues with the product's stability."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Has all the modules needed for an order management solution."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"The filters are very useful, and easy to customize. it's very easy to operate."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"I find the reports to be the solution's most valuable feature."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The implementation team can customise the implementation to customer needs."
"It is a very flexible solution."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"The product catalog is an area that needs improvement."
"Lacks option to purchase individual modules."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Salesforce's technical support is not as good as Elastic Path."
"The connection with Marketing Cloud should be improved."
"Pricing is a disadvantage because it is expensive."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"There is always room for improvement with any solution."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"The dashboards for this solution could be improved."
HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews. HCL Digital Commerce is rated 6.8, while Salesforce Commerce Cloud is rated 8.0. The top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". HCL Digital Commerce is most compared with SAP Commerce Cloud, Adobe Commerce, Bigcommerce, Oracle ATG and Shopify, whereas Salesforce Commerce Cloud is most compared with Adobe Commerce, SAP Commerce Cloud, Oracle ATG, Shopify and Sana Commerce. See our HCL Digital Commerce vs. Salesforce Commerce Cloud report.
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