We compared Huntress and Webroot Business Endpoint Protection based on our users reviews.
Our conclusion is that Huntress and Webroot Business Endpoint Protection have simple and convenient setup processes. Huntress is known for its expertise in threat-hunting and its 24/7 SOC, while Webroot is praised for its user-friendly interface. Huntress could improve its reporting and integration with other solutions, while Webroot could enhance its reporting system and integrate better with reliable OTXs. Huntress has generally favorable pricing, while Webroot is considered affordable and cost-effective. Customer support for both products has received mixed feedback, with some users finding it responsive and others experiencing issues.
We primarily focused on the topics below:
The summary above is based on 15 interviews we conducted with Huntress and Webroot Business Endpoint Protection users. To access the interviews' full transcripts, download our report.
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"Forensics is a valuable feature of Fortinet FortiEDR."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"The product's initial setup phase is very easy."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The setup is pretty simple."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"There aren't any features that really stand out — I just want it to keep malware out of my system. To date, I haven't had any malware in my system."
"I like that Webroot is very lightweight. It didn't bog down the machine, and more importantly, it had heuristics artificial intelligence to some degree. It wasn't like full-blown artificial intelligence, but something where you have one endpoint recognizing issues because it maintains a cloud database. If one client recognizes a threat, it would add it to the database, and almost immediately, every agent in the world would also know about that threat. That was very appealing to us. However, now it's becoming commonplace, whereas ventures like Symantec and McAfee were based more on the traditional model of definition and updates, and we were always falling behind. Webroot also has pretty good technical support."
"Valuable features include good scanning, very light footprint and management console that the client can access and (just as important) in which I can see status of groups of computers (I am a consultant, IT role)."
"They have a lot of features integrated from way back, which shows that the product developers know exactly what they're doing."
"It monitors traffic and keeps us from getting ransomware or other viruses."
"The initial setup is not complex at all. It's very straightforward."
"Probably, compared to other antivirus programs, what we like about it is it is lightweight."
"The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"Making the portal mobile friendly would be helpful when I am out of office."
"We'd like to see more one-to-one product presentations for the distribution channels."
"We find the solution to be a bit expensive."
"The solution is not stable."
"ZTNA can improve latency."
"FortiEDR can be improved by providing more detailed reporting."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"The solution's UI is an area with certain shortcomings that need improvement."
"In the next release, I'd like to see more intuitive dashboards."
"Some of Huntress' reporting could be improved."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"It doesn't do anything proactive. The virus has to hit the machine before it detects it."
"Webroot Business Endpoint Protection needs to focus on how they can widen their area of scope by not just being an antivirus tool anymore. The shortcoming in the customization area of the tool needs improvement."
"They should provide more information on the type of cyber attacks."
"We need more control over when upgrades to the app are rolled out."
"It would be nice if it had a feature for automatically generating reports on the client end for device status, security status and backup information."
"It would be great if there was a feature which would allow you to scan an individual file on an endpoint user's computer."
"Usually, when it comes to reliability, McAfee and Norton are at 99 percent. Webroot's percentage is lower. It is 94% reliable in terms of what it catches, but you're trading that percentage for customer satisfaction because your computer isn't being constantly told that it just blocked something, or it just did something."
"One of the biggest pain points is that it's not really ransomware-oriented. They will be able to catch some, but that's where Sentinel One is a better player compared to Webroot."
More Webroot Business Endpoint Protection Pricing and Cost Advice →
Huntress is ranked 13th in Endpoint Protection Platform (EPP) with 12 reviews while Webroot Business Endpoint Protection is ranked 34th in Endpoint Protection Platform (EPP) with 30 reviews. Huntress is rated 9.4, while Webroot Business Endpoint Protection is rated 8.2. The top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". On the other hand, the top reviewer of Webroot Business Endpoint Protection writes "Lightweight and not hard to set up however, does not offer good reporting". Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response and Sophos MDR, whereas Webroot Business Endpoint Protection is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, HP Wolf Security, SentinelOne Singularity Complete and Cynet. See our Huntress vs. Webroot Business Endpoint Protection report.
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