We compared IBM SevOne Network Performance Monitoring and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: IBM SevOne NPM is seen as costly, particularly for smaller businesses. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.
Comparison Results: IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We have benefited mainly from the use of the dashboard interface. It makes the network visually interesting for other people who are not in the network. A lot of people are not network techies who understand streams in the network. Based on location, we have streams coming in and out. They can see visually when there is some problem. They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"The comprehensiveness of this solution's collection of network performance and flow data is one of the basics in the field for what it does. It meets all of our needs. So for all those areas, for the most straightforward collection capabilities, right up to NetFlow and even telemetry, it meets all those demands. Not only just basic or fundamental SNMP collection capability, but the product also supports what we need for the future with telemetry streaming. So it's very comprehensive."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"An excellent solution that is easy and intuitive to implement."
"This is a very good solution and it is simple to use, for any company."
"The installation is no problem. I've installed Nagios several times."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"Nagios XI is stable."
"The solution is pretty stable."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"With the administrative management of the appliance, if some object appears from SevOne because something changed in the network or whatever, then as an administrator you will not be aware. If you are using this object in a report, this object will disappear from the report and you will not be aware of it. So, if you have 1,000 reports, you cannot always check these reports everyday to see if objects are missing or information has disappeared. We don't have any information on alerts, saying that something is happening there and maybe we need to take action. If an object was replaced by another one, or if a link was replaced by another one, then the graph needs to be changed because it doesn't exist in the graph anymore. However, we don't have this information."
"SevOne should work with the graphs legend functionality."
"NMS has several areas for improvement. It should be more user-friendly inside of NMS for some of the functionality in there. It's been getting better the last version or two, but the there have been bugs in there whenever I've gone to new versions."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"
"The reporting of NMS is good, but it could be better."
"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
"They need more documentation for the plugins."
"I would like to see support for notification via SMS."
"There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple."
"Technical support is an area that needs improvement. It is not available 24/7."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"It can be quite difficult to know which drivers and agents to use when setting up."
"The reporting structure could be more streamlined."
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IBM SevOne Network Performance Management (NPM) is ranked 35th in IT Infrastructure Monitoring with 53 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.4, while Nagios XI is rated 8.2. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, NETSCOUT nGeniusONE and Splunk Enterprise Security, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga. See our IBM SevOne Network Performance Management (NPM) vs. Nagios XI report.
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