We performed a comparison between IBM Tivoli Asset Management for IT and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It's great to do statuses or to review tasks."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Change management is most valuable."
"It can scale well if you are managing IT assets."
"The solution has very good automation tools."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The solution’s initial setup is complex and technical support is not good enough."
"If you have advanced questions, technical support often doesn't know the answer."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"There is room for improvement in price."
"The utilization of AI in ServiceNow needs enhancement."
"ServiceNow doesn't cater to the Middle Eastern market."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Tivoli Asset Management for IT is most compared with BigFix and Microsoft Configuration Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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