We performed a comparison between Ivanti Asset Manager and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is easy to setup."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"It provides internal clients with greater transparency about their projects and deliverables."
"SPM and ITSM features are the most helpful."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"Simplicity of Change Manager."
"We always get good support."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"The synchronization between the ITAM and Neurons should be restored."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"There should be fewer clicks and faster integrations between solutions."
"Its stability and pricing need improvement."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
Ivanti Asset Manager is ranked 20th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Ivanti Asset Manager is rated 3.0, while ServiceNow is rated 8.4. The top reviewer of Ivanti Asset Manager writes "With the solution's new upgrade, the synchronization between ITAM and Neurons was scrapped". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ivanti Asset Manager is most compared with Axonius, Ivanti Neurons for Discovery and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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