We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to identify and collect information from all of the nodes on the network."
"The technical support is good."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"ServiceNow provides quite good insights about what is happening in the organization."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"It has an excellent capability to integrate different access points."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"It's actually easy to understand."
"I have found that sorting and grouping functions are particularly useful."
"The product could use more intelligence, automation and general availability of product information."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product’s standard user experience is not the best."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"One thing I don't care for is the reporting and the way it functions."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"There should be fewer clicks and faster integrations between solutions."
"The visuals are the one area where there is opportunity for improvement."
Earn 20 points
ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and Gigamon Deep Observability Pipeline, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT360 vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.