We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"Simplicity of Change Manager."
"The analytics - we like to keep track of how much work everyone is doing."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"The product’s stability needs improvement."
"Complexities in the organization made the initial deployment complex."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Its stability and pricing need improvement."
"I would like to see Advanced Intelligent Automation."
"The capital expenditure neeed to get the tool up and running is extensive."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"Their cloud management is also not that great compared to other products."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
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Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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