We performed a comparison between Microsoft Dynamics CRM and Sales Creatio based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The solution is versatile and customizable."
"This is a scalable solution."
"It is good for sales and service maintenance. It has various integration tools."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"Intuitive, low-code CRM platform that's easy to integrate and use."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"They should work on improving the solution's scalability."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The mobile side of the product doesn't look that great right now."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"There is still some room for improvement in the overall look and feel of the software."
"Creatio's mobile app could be more intuitive."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."
"Sales Creatio should include better customizations."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sales Creatio is ranked 20th in CRM with 8 reviews. Microsoft Dynamics CRM is rated 7.8, while Sales Creatio is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sales Creatio is most compared with QuickBase, Oracle Fusion Service, Salesforce Sales Cloud and Zoho CRM. See our Microsoft Dynamics CRM vs. Sales Creatio report.
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