We performed a comparison between Microsoft Dynamics CRM and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The support is brilliant. All OEMs are pretty helpful."
"It is good for sales and service maintenance. It has various integration tools."
"Microsoft Dynamics CRM has plenty of valuable features."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The solution is stable."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"This solution is a single-storage for our user community to submit help desk tickets."
"ServiceNow was the first true enterprise to service management platform."
"Simplicity of Change Manager."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"It's actually easy to understand."
"Everything about the schema, including the design of ServiceNow, is great."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"I am happy with it. If anything, its interface could be improved."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The mobile side of the product doesn't look that great right now."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The pricing structure could be more budget-friendly."
"I have a problem with the way the solution's price is calculated."
"It's a little expensive compared to other tools."
"The interface can be a bit more intuitive."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Microsoft Dynamics CRM is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, Siebel CRM, monday.com and Oracle CX Sales, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and LeanIX.
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