We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"Easy to integrate with third-party applications."
"It is robust and very user-friendly."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"Identifies better ways to license software or eliminate unused software to save money."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"The interface requires an upgrade."
"The solution should offer better security when it comes to storing data."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The Express edition does not allow the option for scripting."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"There should be fewer clicks and faster integrations between solutions."
Earn 20 points
Motadata ServiceOps is ranked 32nd in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
See our list of best IT Service Management (ITSM) vendors.
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