We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most valuable feature is the performance parameters of the system."
"It is fairly easy to set up, and we can monitor pretty much everything we want to."
"What I like about Nagios Core is that it helps me ensure everything is running smoothly by checking the status of hosts and services."
"Key features include the GUI interface, its notification capabilities, and the real-time reporting."
"The most valuable feature of Nagios Core is it allows us to develop and add as many plugins as we want."
"The most valuable features are the reports and the way it generates the report in a graphical manner."
"Provides timely notifications."
"It has made the life of the network operations staff more proactive in managing the resources of the infrastructure. It prevents disasters long before they can take place."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The most important thing is that it tells us where the latency in throughput and response time are."
"It is stable and scalable."
"The versatility of the solution is its most valuable feature."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"Working with the solution is very easy. It's user-friendly."
"The solution is quite stable."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"Cloud monitoring is an area for improvement because there aren't too many plugins available."
"The core version is no match for the XI version."
"It is a bit slow due to latency."
"Making it a little easier to configure and set up from the start would help. There are multiple layers that you have to wade through to be able to set it up, to do it the right way, and to get it to do what you want it to do."
"I would like to see more training videos."
"We're using the free version, which limits us in terms of the things that we can do. If we had the paid version, a lot of our issues would probably go away. For example, we can't isolate instances that are being built or updated with the production ones. When they're being built, on Nagios, they're showing in red. It'd be nice to be able to partition those off until they're all green, and then we can bring them into the environment. This is probably because we've got the free version and not the paid version. If we went for the paid version, it would probably allow us to do exactly what we want to or remove the restrictions that we have, but if we are able to isolate instances in the free version, it would make life much easier."
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers."
"The UI is a little outdated and graphics could be displayed in a better way."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The price needs improvement."
"The browser isn't exactly reliable."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
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Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Nagios XI, Zabbix, Icinga, Centreon and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
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