We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Script Module in Nagios is really easy to use and is really cost efficient."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"I can monitor a phone on a desk to very big servers of any company."
"The installation is no problem. I've installed Nagios several times."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
"The dashboard allows you to see what's going on in the overall system."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"It is easy to use and simple to learn."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The scalability of ServiceNow is good."
"It is a product that is familiar for a lot of users."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I like the solution mostly for CMDB discovery."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The product's stability could be even better."
"Open-source software is usually not user-friendly."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The security policies could be increased."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing is high."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Service mapping is pretty limited."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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