We performed a comparison between New Relic and OmniPeek based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The product's initial setup phase was very easy."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The solution offers good documentation."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It's a solid piece of software. It's stable."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"The most valuable feature is OmniPeek is user-friendly."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"In the next release, I'd like to see a better pricing structure."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I don't see a clear roadmap in the future for improving this software."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"The solution's automation has room for improvement."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while OmniPeek is ranked 30th in Application Performance Monitoring (APM) and Observability with 6 reviews. New Relic is rated 8.6, while OmniPeek is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OmniPeek writes "Easy to identify packets, beneficial color assigning, and responsive support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas OmniPeek is most compared with LiveAction LiveNX, Colasoft Capsa, LogicMonitor, SolarWinds NPM and DX Performance Management. See our New Relic vs. OmniPeek report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.