We performed a comparison between New Relic and ScienceLogic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most valuable feature is application monitoring."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"End-user Synthetics and monitoring are very good."
"The solution is quite stable."
"The most valuable feature of New Relic is its ease of use."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The tool is quite easy to deploy, and it offers very good support."
"Provides agentless monitoring so there's no need to install the agent on each server."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"One of the valuable features is rapid dashboards."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The solution provides good infra-monitoring features."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The browser isn't exactly reliable."
"They should bring the pricing down to be more competitive."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"We have had issues with our agents going offline."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"It was challenging onboarding users."
"I would like to see out-of-the-box standard dashboards for common services."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"They need a little more self-service."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. New Relic is rated 8.6, while ScienceLogic is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our New Relic vs. ScienceLogic report.
See our list of best IT Infrastructure Monitoring vendors, best Network Monitoring Software vendors, and best IT Operations Analytics vendors.
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