We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"It allows the restriction of privileges and control of users."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable features are the dashboards and tracing."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"It is scalable."
"SolarWinds NPM is a scalable solution since it can handle a huge number of users."
"SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly. The product allows me to see a summary of the network being monitored at a glance."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"You can monitor performance counters effortlessly."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"The solution is stable and reliable."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The solution must provide better support for Azure Web Apps service."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The connectivity between legacy and newer cloud applications is not great."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"I would like to have a Syslog server module for this product. That would make the solution better."
"Complex and overly detailed setup."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"The integration needs to be improved."
"If they’re going for a “cover everything” approach, then they need to do so and enable a bit more of the "cover everything approach" within every one of the tools."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"This solution would benefit from expanding on the capabilities within the API."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our New Relic vs. SolarWinds NPM report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.