We compared OnSolve Platform for Critical Event Management and PagerDuty based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: The OnSolve Platform for Critical Event Management stands out for its mass notification capabilities, seamless integration with different communication channels, and the ability to monitor events in real time. PagerDuty’s stand-out features include urgency categorization, SMS paging, and a handy mobile application. Users also praised the solution’s comprehensive reporting and seamless integration. OnSolve Platform users requested better integration and reporting features. PagerDuty could enhance its functionality by leveraging webhooks and improving compatibility with common tools. Users also said the solution should enhance its Terraform integration and automate IT roster importing.
Service and Support: OnSolve Platform users found the support teams to be knowledgeable, helpful, and responsive. PagerDuty users say the solution’s customer service is excellent. They provide quick support and even offer video calls.
Ease of Deployment: Users said OnSolve Platform is easy to deploy thanks to the solution’s clear documentation and OnSolve’s helpful support. PagerDuty's setup is described as straightforward and easy, but users without experience may struggle with it.
Pricing: The cost of OnSolve Platform varies depending on the customer’s size and support license. To obtain specific information, it is recommended to visit the product's website or reach out to the sales team. PagerDuty offers competitive pricing with options for monthly or yearly licenses.
ROI: The potential return on investment for the OnSolve Platform for Critical Event Management and Blackberry AtHoc may vary. Refer to user feedback and real-life examples to gain a complete understanding of their potential ROI. Users appreciate the cost savings and enhanced efficiency that PagerDuty brings to their operations.
"It allows for a systematic and uniform method of alerting personnel in every location."
"The placeholder dropdowns for message templates are useful."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"It has scaled well for us."
"PagerDuty's notification process is the most valuable feature."
"Notification is the most valuable feature."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"Something that needs to be improved, is adding multilingual support."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
Earn 20 points
OnSolve Platform for Critical Event Management is ranked 12th in IT Alerting and Incident Management while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OnSolve Platform for Critical Event Management is rated 6.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, AlertMedia, Rave Alert and xMatters , whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Zabbix.
See our list of best IT Alerting and Incident Management vendors and best Critical Event Management (CEM) vendors.
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