We performed a comparison between PagerDuty Operations Cloud and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."It has scaled well for us."
"PagerDuty is very stable and very reliable."
"The SMS pages and the mobile application are pretty much the top two features."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"Notification is the most valuable feature."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"The initial setup, while not simple, is easier than other products."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"The most valuable feature is that it provides network segregation for server monitoring."
"The initial setup was not complex."
"The integration with third-party tools and the alerts are most valuable."
"Templates are good. We download them from the official Zabbix site or the community. If the information we need isn't available, we create custom templates based on client requirements."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"They could include incident merging and alert grouping features in the product."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"Something that needs to be improved, is adding multilingual support."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty's webhooks need some improvement."
"It cannot be integrated with our upgraded Jira system."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"I would like for this solution to be more cloud-friendly."
"For us, the initial setup was complex"
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"The performance reporting could be improved."
"It would be helpful if they translated the documentation to Cyrillic languages."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. PagerDuty Operations Cloud is rated 8.8, while Zabbix is rated 8.2. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and BMC Helix ITSM, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM.
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