We performed a comparison between Oracle Cloud Infrastructure (OCI) and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is good, they have been responsive and helpful."
"The product enables users to create their own reports."
"Technical support is good. We are partners with Oracle so we are always speaking with them."
"I like having the ability to easily run Oracle Linux server instances and to deploy Oracle Middleware and WebLogic servers. Oracle's Infrastructure as a Service products are also very useful, and we're using those right now within Oracle OCI."
"It is a stable solution since it offers a very powerful performance to its users."
"OCI's best features are its price, databases, and Linux compatibility."
"Oracle is a very useful tool in terms of usability and customization."
"I am impressed with the tool's upscaling and resiliency features."
"The solution is easy to use."
"We use this solution to track customer activities, opportunities and contact information."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."
"It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"It has definitely improved how we function."
"The reporting capabilities are pretty user-friendly."
"Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly."
"One improvement that would be helpful is the addition of a replication option on their Standard Edition OD service. Currently, this option is not available, which leads many customers to move to the Enterprise edition. However, other cloud service providers, such as Amazon AWS offer replication options at a similar tier. It would be beneficial if Oracle also explored providing this option for their Standard Edition service."
"Pricing could be improved considering competition and market conditions."
"Technical support could be a bit better."
"The product could use some more development and maturity so it has more peripheral functionality already integrated."
"The main issue for the clients is that they need to understand the credit payments because if it's a currency that's not dollars or euros, Oracle will always convert it into credits and that's not easy for the customer to understand at the beginning."
"In the next release, I would like to see more automation."
"There is room for improvement for stability."
"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out."
"The integration of Salesforce with other solutions could be improved."
"The initial setup process was a complex thing to do because four different organizations were working together."
"UI needs to be more intuitive and user friendly."
"The cost of data storage is an issue once the company grows."
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Oracle Cloud Infrastructure (OCI) is ranked 3rd in PaaS Clouds with 91 reviews while Salesforce Platform is ranked 8th in PaaS Clouds with 82 reviews. Oracle Cloud Infrastructure (OCI) is rated 7.8, while Salesforce Platform is rated 8.2. The top reviewer of Oracle Cloud Infrastructure (OCI) writes "Cost-effective and can be used to host OIC and APEX". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Oracle Cloud Infrastructure (OCI) is most compared with Microsoft Azure, Amazon AWS, Google Cloud, IBM Public Cloud and Red Hat OpenShift, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow. See our Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform report.
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