We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"It has a wide variety of use cases."
"The product is straightforward to set up. There's no difficulty."
"The reporting features are valuable."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Technical support is very fast. It's customer friendly."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"Oracle CRM helped us better understand the customer journey."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM's best feature is its reporting."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"The platform has a valuable lead qualification feature."
"The solution has an efficient notification feature."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"It is customizable. We have customized the CRM according to our needs."
"The cost can be a bit more expensive compared to other options."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"The licensing is expensive."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Certain functions have occasional performance issues."
"The support is not quite good."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"We'd like the solution to be less expensive."
"I'm not sure that there is scalability potential for enterprises."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The product's scalability and stability need improvement."
Oracle CRM is ranked 8th in CRM with 35 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Oracle CRM is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM and Amdocs CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24 and Microsoft Dynamics CRM. See our Oracle CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
