We compared Microsoft Dynamics CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"Technical support is completely good."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The solution is stable."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The most important feature is the ability to assign a plan using the manual close function."
"It's very easy to find any customer-related data."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"It is a stable solution."
"The solution is scalable."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The mobile side of the product doesn't look that great right now."
"Better integration would be an improvement."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"They should work on improving the solution's scalability."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The cost can be a bit more expensive compared to other options."
"The initial setup is complex, it could be improved to be more simplified."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The licensing is expensive."
"The product is not intuitive."
"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."
"Oracle CRM can improve integration and performance."
Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews while Oracle CRM is ranked 8th in CRM with 35 reviews. Microsoft Dynamics CRM is rated 7.8, while Oracle CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Zoho CRM, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua. See our Microsoft Dynamics CRM vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
