We performed a comparison between Planisware and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Overall, our company has all disintegrated systems, and with Planisware, we are getting a very integrated view of my portfolio reporting, cost and load, and everything else."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"We have a variety of different modules, but it is mainly used for costs, risks, and resources."
"It stands out by automating the intricate mechanics of project execution, eliminating the need for highly technical individuals to manage and reconfigure models."
"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
"The solution is performance-oriented and easily customized accordingly to many areas, such as performance KPI."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"Competitive in terms of research"
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The solution is scalable."
"The solution's user experience and user interface need improvement because they are not that great and intuitive."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"They do not have anything that can assist customers with multi-year roadmap planning."
"The learning curve is steep and there could be more avenues for opening up learning materials to a broader audience, enabling individuals to gain practical experience with the tool."
"More integration is needed with other kinds of products for better collaboration."
"Its stability should be improved. Its stability is the main issue, but we sometimes also have issues with calculations."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"The interface isn't user-friendly."
"The solution needs a few things in terms of resource management."
"Dashboard interface is limited functionally and not very user friendly"
"I would like to see some artificial intelligence incorporated into the management functions."
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Planisware is ranked 6th in Project Portfolio Management with 10 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Planisware is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Planisware writes "A comprehensive project and portfolio management with robust scalability and dedicated long-tenured support team". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Planisware is most compared with Jira, Microsoft Project Server, Smartsheet, Planview PPM Pro and SAP Portfolio and Project Management, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Alfabet IT Planning & Portfolio Management. See our Planisware vs. ServiceNow Strategic Portfolio Management report.
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