We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is easy to use."
"It is a simple solution that makes scanning easy. You just give it a scheduled task, and it will do everything for you."
"We also like the flexibility in their licensing."
"It is quite easy to implement."
"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."
"The Vulnerability Management and Patch Management features are the most valuable features of this solution."
"It's really beneficial for scanning and interacting with the agent."
"Technical support is fantastic."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The subsequent chain of tasks, I believe, is valuable."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"I like the ease of use."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It can scale well if you are managing IT assets."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The reporting and the GUI need improvements."
"Endpoint stability and fault resolution could be improved."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."
"They're still evolving their platform in terms of reporting capabilities."
"The only improvement I can think of is on the implementation side. At times it is a bit slow."
"The reporting in this solution can be improved."
"There needs to be better documentation."
"Service mapping could be less complicated."
"The user interface for accessing assistance sometimes disconnects."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Needs additional software titles and easier normalization."
"I do not like the user interface."
"Their GUI could be updated."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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