We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution has provided for Rapid deployment of data collection tools, replacing spreadsheets with near real-time data."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."
"Considering factors like functionality and price, the product proves to be worth the investment."
"The product is easy to use."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"QuickBase is an excellent product and it is very easy to get support."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The Workflow feature is the most valuable."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"The most valuable feature is that this is a Cloud solution."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"SPM and ITSM features are the most helpful."
"The mobile app has improved, but it still needs work."
"There is room for improvement in terms of user-friendliness."
"The improved developer interface in some areas can be difficult to use for complex items."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"I would like the product to add more working processes."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants."
"Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The solution’s user interface could be improved and given a better design."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"One thing I don't care for is the reporting and the way it functions."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The pricing structure could be more budget-friendly."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The ability to embed help information onto the screens."
QuickBase is ranked 16th in Rapid Application Development Software with 74 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Sales Creatio, Oracle Fusion Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our QuickBase vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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