We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The stability has been great."
"We are able to do problem determination on runaway processes."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The product has helped our organization with in-depth monitoring."
"We have found the scalability capabilities to be okay."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The solution primarily drives system information, and I believe it works fine."
"The solution is stable."
"Templates are good. We download them from the official Zabbix site or the community. If the information we need isn't available, we create custom templates based on client requirements."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
"The most valuable feature is the alert and alarm monitoring."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"Zabbix is an excellent performance monitoring tool."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"The initial setup should be easier to complete."
"The solution should be more user-friendly and offer a better user interface."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"The reporting features need improvement, especially detailed inventory reporting. Since it's freeware, reporting may not be a major focus."
"The product could be more secure and more stable."
"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"The event correlation could be better."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
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SCOM is ranked 10th in Network Monitoring Software with 78 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, Nagios XI, AppDynamics and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Icinga. See our SCOM vs. Zabbix report.
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