We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"ServiceNow was the first true enterprise to service management platform."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The product saves a lot of time and cost for us. It has valuable features for creating a playbook."
"It is possible to completely automatize the creation and removal of a virtual machine."
"Upgrades have been extremely simple with their Lifecycle Manager product."
"The automation of the redundant tasks and the implementation of ServiceNow are huge for us..."
"We had a lot of config drift before, and this really helps us keep it on track. Speed to provision is probably our biggest, significant gain."
"It's quite user friendly. Everyone can use it, even non-technical people. This is good, since we use it to build a self-service portal which even users with not a lot of technical background can use."
"It provides velocity both from management and customer perspectives, from ingesting new catalog items, developing new workflows for additional features, and/or allowing customer access to multiple guest OS instances at scale in a shorter time frame."
"The DevOps for infrastructure capabilities has saved time for our developers by automating processes and reducing provisioning time. Task time has been reduced by 40 percent."
"Very expensive."
"The solution’s pricing is expensive and could be improved."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"I have a problem with the way the solution's price is calculated."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"We still struggle a little bit with the configuration as far as making sure that we have all the endpoints where they need to be, because that's not as agile as we'd like in the back-end. We're working towards that with our DevOps teams to make sure that we're touching the right endpoints and getting the right data."
"I would like to see more out-of-the-box blueprints and workflows for the rest of VMware's products and its portfolio."
"Deploying and configuring the solution takes a lot of time."
"vRealize Automation on the back-end is still a little complicated. It has a lot of moving pieces, simplifying that from a pure infrastructure point of view would be a good thing. I would then like to have more out-of-the-box functionality and integrations with VMware components."
"The initial setup was complex from beginning to delivery. The current version is a bit more complex than version 7 to deploy."
"I would like to see more integration to do things like DR, from a court perspective. Today, for us, SRM doesn't scale because each of our customers has a local vCenter environment as well as the vCenter in our environment. So we can't get SRM to scale to the point to which we need. From an integration perspective, DR inside of that would be good."
"It has a learning curve."
"I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
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