We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"Fortinet is very user-friendly for customers."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"The product's initial setup phase is very easy."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"The solution was relatively easy to deploy."
"The performance of Symantec End-User Endpoint Security is very good. It does not slow down the computer like other solutions."
"We never expect downtime. There is also great ease of use for my admins."
"It is a solid antivirus security product."
"The installation was very easy."
"The firewall, malware, and anti-virus protection have earned its keep in times past by catching the unexpected."
"We are using it on 1,600 computers. All the systems and servers are protected with the Symantec solution. Our environment has an uptime of 99.9% because we never had any attack or issue related to viruses. There is zero downtime."
"The product has been quite stable."
"The antivirus and antimalware features are good."
"It is connected into an intelligence database and is quick to pick up new threats. It also reduces my workload with its speed and the protection that it provides."
"It can scale well."
"The agentless protection is very nice in Trend Micro."
"We like the Smart protection and the Virtual patching."
"Support and threat prevention are the most valuable features of this solution."
"Virtual patching is a wonderful feature where we do a recommendation scan and an internal assessment on the server, and it updates the IPS signatures to block any attack. I have seen instances where it has prevented attacks on the end-of-support servers such as 2018 R2, and many years ago, even 2007 servers that were end-of-support. It certainly helped there."
"Deep Security's most valuable features are antivirus and host intrusion detection."
"The customer service/technical support for this solution is very fast."
"It takes about two business days for initial support, which is too slow in urgent situations."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"ZTNA can improve latency."
"Making the portal mobile friendly would be helpful when I am out of office."
"The dashboard isn't easy to access and manage."
"The only minor concern is occasional interference with desired programs."
"I haven't seen the use of AI in the solution."
"The solution is not stable."
"When it was directly with Symantec, the technical support was perfect. After Broadcom acquired Symantec, the level of technical support dropped."
"We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."
"The Sandboxing and ATP functionality does not integrate very well, improving this would be helpful."
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"The one thing I don't like about Symantec Endpoint Security is the amount of resources it uses."
"Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device... They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used."
"Users mostly complain that the solution slows down the system whenever something is scanned."
"The management of the server is a bit complex."
"I would like to see an EDR function for the servers, as that would be useful for us."
"f it had the capability of generating retroactive alerts it would be helpful."
"Trend Micro Deep Security security and scalability could be improved."
"The working interface and the reports for non-technical people could use improvement. They are a bit scary."
"It needs better global visibility of the virtual environment."
"I would rate tech support in the range of six to eight out of 10. Time to provide solution could be improved."
"Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement."
"I would like to see XDR features and endpoint sensor become available."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 81 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "High availability, effective VPM, and responsive support". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Vision One Endpoint Security, CrowdStrike Falcon, Microsoft Defender for Endpoint, Trellix Endpoint Security and Kaspersky Endpoint Security for Business.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.