We performed a comparison between SymphonyAI IT Service Management and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The most valuable feature is the monitoring of virtual machines."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"The initial setup, while not simple, is easier than other products."
"The integration with third-party tools and the alerts are most valuable."
"The solution allows for good integration with other products."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"We have found that Zabbix is more easy to use than other applications."
"The most valuable feature is the support for monitoring Cisco switches."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"The user interface could be a bit better. They could update it a bit."
"The reports are not great and should be improved."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"I would like to better be able to monitor Oracle processes."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"It would be helpful if they translated the documentation to Cyrillic languages."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. SymphonyAI IT Service Management is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI.
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