user reviews of
JIRA Service Management & Micro Focus Service Manager

Updated JULY 2021

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JIRA Service Management review

Agile Couch at Fusoft
An excellent solution for tracking customer service issues and tracking technical...
I think that JIRA Service Desk is a very good product and that it is full of features that work well to manage tasks. It has the flexibility to handle many different activities and it is very good at this. Especially in the latest version, it has some new features and capabilities that were added so that it is even better. The one thing I...
Micro Focus Service Manager review

Islam Bayraktar
Islam Bayraktar
PPM Services Director at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...

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